Hyatt Casual Concierge - Nights in BIRMINGHAM, United Kingdom
One of the best situated hotels in Birmingham City Centre, Hyatt Regency Birmingham is a modern hotel that enjoys a prime central location. Our luxury hotel is just opposite the Library of Birmingham (the largest regional library in Europe) and five minutes’ walk from the exclusive Mailbox Bull Ring shopping centre and Grand Central, as well as Broad Street and Brindley Place. The hotel features 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub who specialises in gin cocktails and light bites with a stunning heated terrace which opens onto Broad Street. We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and gym.
Working alongside the Night Front Office and Concierge team, you will ensure maximum guest satisfaction and adhere to the standards required by the hotel. Some of your responsibilities will include dealing with guest's queries both face to face and over the telephone, greeting guests at the front, arranging transportation for guests.
This is a casual position, which will mainly include Friday and Saturday nights from 11.00pm - 7.00am.
We offer you a competitive remuneration package and in return for your hard work and dedication your benefits include meals on duty, generous hotel discounts and complimentary hotel nights worldwide, to name but a few. You will have the opportunity for career development either in Birmingham, the UK or overseas, this is a great opportunity to join the Hyatt family.
You will be a recent graduate with previous hotel experience would be an advantage. You will have a positive and professional approach be personable and approachable, with effective communication skills and loads of common sense. You will have a creative streak and be a real ‘people’ person with a great big smile and impeccable grooming! The ideal candidate will have extensive knowledge of the City, allowing them to recommend local areas to visit to guests.
A confident level of English language is required, GCSE grade C or above or international equivalent, IELTS 7.5. You must be in possession of a full drivers license.
Primary Location: GB-ENG-Birmingham
Organization: Hyatt Regency Birmingham
Job Level: On-call/Casual
Job: Hotel Operations
Req ID: BIR000412
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.