Hyatt Rooms Trainer in MUMBAI, India
• Assists the Training Manager with the compilation and implementation of all employee communications. • Ensures that all in-house rules and regulations are communicated to employees and implemented. • Markets the need for training programmes to others, identifying and communicating the value of training, exhibiting how training affects the bottom line. • Markets the Training function by regularly communicating the outcome of training initiatives.
• Assists to review the progress of the Rooms Division Training Plan and make recommendations where necessary.• Assists Heads of Department in identifying training needs within each department. • Assists to coordinate and monitor the hotel's Training Plan and Calendar. • Assist to coordinate the compilation and review of the hotel's Departmental Operations Manuals. • Assists to monitor of departmental standards as defined in the Departmental Operations Manual. • Assists to ensure the security and maintenance of the hotel's Training Room, Training Equipment and Materials. • Advises the Training Manager of any new support material that would be beneficial to the hotel. • Assists in the development of School of Hospitality. • Assists in the maintenance and record-keeping of School of Hospitality. • Assists to ensure that the recommended quota of Departmental Trainers is trained for each department. • Assists to plan, implement and monitor, in conjunction with other members of the Human Resources Division both General/Core and Management Training. • Assists to implement and monitor the company's training materials, including Training For Your Future, Leadership Series, Harvard ManageMentor and other e-learning initiatives. • Monitors the performance of the Trainees ensuring they are developed to their maximum potential and efficiency. • Ensure that brand standards have been implemented • Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented. • Works in a supportive and flexible manner with other departments in line with our purpose. • Support the hotels target for NPS and customer service. • Ensure that the defined ISO standards are followed while on duty.
Degree/ Diploma in any relevant field
2-3 years experience into Rooms Training
Primary Location: IN-MH-Mumbai
Organization: Hyatt Regency Mumbai
Job Level: Full-time
Job: Front Office
Req ID: MUM000711
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.